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The Manual Way
~15 min
1
Open the Stripe Dashboard
Navigate to dashboard.stripe.com → go to Payments → Disputes section.
2
Filter by Date Range
Set the date range to your analysis period. Stripe shows disputes but doesn’t graph them over time.
3
Count Disputes per Month
Manually count or export disputes for each month. You need to track this yourself — Stripe doesn’t show a trend line.
4
Calculate Dispute Rate
Divide total disputes by total transactions for each period. Visa/Mastercard flag accounts with >0.9% dispute rate.
5
Export for Tracking
Download dispute data as CSV. Record: dispute date, amount, reason code, outcome (won/lost).
6
Identify Patterns
Look for spikes tied to product launches, marketing campaigns, or specific customer segments. Check which dispute reasons are most common.
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Total time per check
~15–20 minutes
Stripe Documentation
Managing Disputes → Dispute Categories & Reason Codes → Responding to Disputes →Team Coby
Online — watching your StripeWhat’s my dispute rate trend?
Dispute rate trend Last 6 months
Current dispute rate
0.3%
✓ Well below Visa's 0.9% threshold
This month0.3% (2 disputes)
Last month0.4% (3 disputes)
2 months ago0.6% (5 disputes)
📉 Trending down — dispute rate improved 50% over 3 months
💡 Your dispute rate is healthy. Most common reason: "Product Not Received" — consider adding tracking numbers to reduce these further. Want me to alert you if the rate crosses 0.5%?
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Answered in 2.1 seconds
