Connect 3 min read

How to Handle Negative Balances in Stripe Connect

Understand and resolve negative balances in connected accounts.

🔒 Read-only access ⚡ Works in 2 minutes ✅ Free to start

📋 Manual: ~10 min vs ⚡ Coby: ~3 seconds

📋

The Manual Way ~10 min

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Or just ask Coby ~3 sec

1

Identify Negative Accounts

Filter accounts with negative balances.

2

Understand Causes

Usually refunds or chargebacks exceed balance.

3

Recovery Options

Stripe can debit from future earnings or bank.

4

Set Up Reserves

Configure reserves to prevent negative balances.

5

Contact Account Owner

Work with them to resolve if needed.

6

Monitor Going Forward

Set alerts for negative balance trends.

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Total time per check

~10 min

Stripe Documentation

Negative Balances →

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Team Coby

Online — watching your Stripe

Are any connected accounts in negative balance?

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Negative Balance Accounts:

Vendor ABC (acct_abc123)

-$245.00 (refund issued)

Shop XYZ (acct_xyz789)

-$89.00 (chargeback)

2 accounts need attention

⚡ Answered in 2.3 seconds

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