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Disputes 3 min read

How to Track Chargebacks in Stripe

Chargebacks eat into your revenue and threaten your Stripe account. Tracking them shouldn’t be this hard. Here’s the 6-step manual way — or skip it entirely with Coby.

Read-only access Works in 2 minutes Free to start
📋 Manual: ~15 min vs ⚡ Coby: 3 seconds
📋
The Manual Way ~15 min
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Or just ask Coby ~3 sec
1

Open the Stripe Dashboard

Navigate to dashboard.stripe.com → Payments → Disputes tab.

2

Review Open Disputes

Check each open dispute for: amount, reason code, evidence deadline, and customer details.

3

Check Dispute Reasons

Common reason codes: Fraudulent, Product Not Received, Product Unacceptable, Duplicate, Subscription Canceled.

4

Track Response Deadlines

Each dispute has a deadline for submitting evidence. Miss it and you automatically lose. Stripe shows this per dispute — but there’s no unified calendar view.

5

Export Dispute Data

Download disputes as CSV. Track: total count, total amount, reason code distribution, win/loss rate.

6

Calculate Financial Impact

Sum lost disputes plus Stripe’s $15 dispute fee per chargeback. Factor in recovered revenue from won disputes.

⏱
Total time per check
~15–20 minutes

Stripe Documentation

Managing Disputes → Submitting Dispute Evidence → Dispute Reason Codes →
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Team Coby

Online — watching your Stripe
Show me my chargeback summary
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Chargeback summary Last 30 days

Open
3
Won
5
Lost
2
⚠️ $450 at risk from open disputes
✅ $1,200 recovered from won disputes
📅 Next deadline: Feb 15 (Dispute #dp_1234)
💡 You have 3 open disputes needing attention. The Feb 15 deadline is closest — want me to remind you 48 hours before each deadline?
⚡ Answered in 1.8 seconds
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Skip the spreadsheet gymnastics

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What merchants are saying
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Jake M.
Founder, SaaS ($50K MRR)
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"Coby flagged a billing issue that was causing involuntary churn we didn't even know about. Saved us $2K/month."
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Head of Ops, eCommerce
★★★★★
"It's like having a payments analyst on the team without the $80K salary. The daily digest alone is worth it."
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What you can do with Coby

Your AI teammate for everything Stripe. Ask questions, get alerts, automate reports.

💬

Ask anything in plain English

Revenue trends, failed payments, dispute rates, churn analysis — just type your question like you’d ask a colleague.

📊

Daily & weekly digests

Get automated reports delivered to Slack or email. Know what happened overnight before your first coffee.

🔔

Smart alerts

Coby watches your Stripe 24/7 and pings you when something needs attention — spikes in declines, unusual refunds, churn patterns.

📈

Revenue intelligence

MRR, ARR, churn rate, expansion revenue — tracked and explained without building dashboards or exporting CSVs.

🛡️

Dispute & fraud monitoring

Track dispute trends, identify risky patterns, and get recommendations to reduce chargebacks before they hurt.

⚡

Works inside Stripe

No new tabs. No separate login. Coby lives in your Stripe dashboard as a native app — right where you already work.

Related guides

❓
How to Track Customer Churn in Stripe →
❓
How to See Dispute Rate Trends in Stripe →
❓
How to Check Failed Payment Reasons in Stripe →
❓
How to Calculate MRR in Stripe →
❓
How to Track Revenue by Product in Stripe →
❓
How to Compare Month vs Month Revenue in Stripe →

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