How do I see churned customers in Stripe?

Go to Customers → Subscriptions → Filter by ‘Canceled’ status and set your date range. Then export as CSV to calculate MRR impact.

Can I track churn automatically in Stripe?

Stripe doesn’t offer automatic churn tracking or alerts. You can use Team Coby to get instant churn reports, identify patterns, and receive real-time alerts.

How do I calculate MRR lost to churn?

Export canceled subscriptions from Stripe, open in a spreadsheet, and sum the plan.amount column. Or ask Team Coby ‘who churned this week’ for instant totals.

How to Track Customer Churn in Stripe

📋

The Manual Way ~15 min

Or just ask Coby ~3 sec

Open the Stripe Dashboard

Go to Subscriptions

Click the Subscriptions tab. Filter the status dropdown to show only Canceled subscriptions.

Set the Date Range

Adjust the date picker to this week, this month, or whatever period you’re analyzing. Stripe doesn’t show “churned this week” by default — you have to set it manually.

Export as CSV

Click Export to download the filtered list. You’ll get a CSV with customer IDs, amounts, and cancellation dates — but no reasons.

Calculate MRR Impact

Open the CSV in Google Sheets or Excel. Sum the plan.amount column to find total MRR lost. Cross-reference with customer metadata for plan details.

Investigate Reasons (Manually)

Go back to Stripe. Click into each customer individually. Check their event timeline, failed payments, and any cancellation feedback. Repeat for each customer. Good luck.

⏱

Total time per check

~15–20 minutes

Stripe Documentation

Managing Subscriptions → Exporting Data from Stripe → Subscription Lifecycle Events →

Team Coby

Online — watching your Stripe

Who churned this week?

3 accounts churned this week:

Acme Corp — $450/mo
Reason: switched provider

CloudBase — $120/mo
Reason: billing issue (3 failed payments)

FreshStart — $80/mo
Reason: downgraded to free

Total MRR impact -$650

💡 CloudBase had 3 failed payment attempts before churning — this might be recoverable with a dunning email. Want me to add churn alerts to your daily digest?

⚡ Answered in 2.3 seconds

What merchants are saying

★★★★★

"I used to spend Monday mornings pulling Stripe reports. Now I just ask Coby and get back to building product."

Jake M.

Founder, SaaS ($50K MRR)

★★★★★

"Coby flagged a billing issue that was causing involuntary churn we didn't even know about. Saved us $2K/month."

Sarah R.

Head of Ops, eCommerce

★★★★★

"It's like having a payments analyst on the team without the $80K salary. The daily digest alone is worth it."

David K.

CTO, Subscription Platform

What you can do with Coby

Your AI teammate for everything Stripe. Ask questions, get alerts, automate reports.

💬

Ask anything in plain English

Revenue trends, failed payments, dispute rates, churn analysis — just type your question like you’d ask a colleague.

📊

Daily & weekly digests

Get automated reports delivered to Slack or email. Know what happened overnight before your first coffee.

🔔

Smart alerts

Coby watches your Stripe 24/7 and pings you when something needs attention — spikes in declines, unusual refunds, churn patterns.

📈

Revenue intelligence

MRR, ARR, churn rate, expansion revenue — tracked and explained without building dashboards or exporting CSVs.

🛡️

Dispute & fraud monitoring

Track dispute trends, identify risky patterns, and get recommendations to reduce chargebacks before they hurt.

⚡

Works inside Stripe

No new tabs. No separate login. Coby lives in your Stripe dashboard as a native app — right where you already work.

How to Track Customer Churn in Stripe

Open the Stripe Dashboard

Go to Subscriptions

Set the Date Range

Export as CSV

Calculate MRR Impact

Investigate Reasons (Manually)

Stripe Documentation

Team Coby

3 accounts churned this week:

Skip the spreadsheet gymnastics

What you can do with Coby

Ask anything in plain English

Daily & weekly digests

Smart alerts

Revenue intelligence

Dispute & fraud monitoring

Works inside Stripe

Stop exporting CSVs.
Start asking questions.

How to Track Customer Churn in Stripe

Open the Stripe Dashboard

Go to Subscriptions

Set the Date Range

Export as CSV

Calculate MRR Impact

Investigate Reasons (Manually)

Stripe Documentation

Team Coby

3 accounts churned this week:

Skip the spreadsheet gymnastics

What you can do with Coby

Ask anything in plain English

Daily & weekly digests

Smart alerts

Revenue intelligence

Dispute & fraud monitoring

Works inside Stripe

Related guides

Stop exporting CSVs.Start asking questions.

Stop exporting CSVs.
Start asking questions.