Payments 3 min read

How to Find Out Why a Payment Was Declined in Stripe

Understand Stripe decline codes and why specific payments failed.

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1

Find the Payment

Go to Payments and locate the failed payment.

2

Open Payment Details

Click on the payment to view full details.

3

Find Decline Code

Look for the Decline code field.

4

Read the Description

Stripe shows a human-readable decline reason.

5

Check Radar Rules

If blocked by Radar, check Radar section.

6

Review Documentation

Cross-reference with Stripe's decline code docs if needed.

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Total time per check
~5 min
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Team Coby

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Why did the payment from john@acme.com fail?
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Payment Failure Details:

john@acme.com โ€” $299.00
insufficient_funds
The card has insufficient funds to complete the purchase.
๐Ÿ’ก Suggestion: Enable Smart Retries to automatically retry in a few days.
โšก Answered in 2.3 seconds

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