Payments 3 min read

How to Find Out Why a Payment Was Declined in Stripe

Understand Stripe decline codes and why specific payments failed.

🔒 Read-only access ⚡ Works in 2 minutes ✅ Free to start

📋 Manual: ~5 min vs ⚡ Coby: ~3 seconds

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The Manual Way ~5 min

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Or just ask Coby ~3 sec

1

Find the Payment

Go to Payments and locate the failed payment.

2

Open Payment Details

Click on the payment to view full details.

3

Find Decline Code

Look for the Decline code field.

4

Read the Description

Stripe shows a human-readable decline reason.

5

Check Radar Rules

If blocked by Radar, check Radar section.

6

Review Documentation

Cross-reference with Stripe's decline code docs if needed.

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Total time per check

~5 min

Stripe Documentation

Decline Codes →

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Team Coby

Online — watching your Stripe

Why did the payment from john@acme.com fail?

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Payment Failure Details:

john@acme.com — $299.00

insufficient_funds

The card has insufficient funds to complete the purchase.

💡 Suggestion: Enable Smart Retries to automatically retry in a few days.

⚡ Answered in 2.3 seconds

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