Churn 3 min read

How to Check Your Churn Rate in Stripe

Calculate and monitor your customer and revenue churn rate in Stripe.

🔒 Read-only access ⚡ Works in 2 minutes ✅ Free to start

📋 Manual: ~8 min vs ⚡ Coby: ~3 seconds

📋

The Manual Way ~8 min

🤖

Or just ask Coby ~3 sec

1

Go to Billing Analytics

Navigate to Billing → Analytics.

2

Find Churn Metrics

Look for subscriber churn and revenue churn cards.

3

Understand the Difference

Subscriber churn = lost customers. Revenue churn = lost MRR.

4

Set Date Range

Adjust the time period to see trends over time.

5

Export for Analysis

Download the data to track churn patterns.

6

Calculate Manually if Needed

Churn rate = (Lost customers ÷ Starting customers) × 100.

⏱

Total time per check

~8 min

Stripe Documentation

Subscription Cancellation →

🤖

Team Coby

Online — watching your Stripe

What's my churn rate?

🤖

Churn Rates:

Customer Churn 3.2%

Revenue Churn 2.8%

Industry benchmark: 5-7% · You're below average!

⚡ Answered in 2.3 seconds

Skip the manual work

Install Coby on Stripe and ask anything — like a teammate who never sleeps.

Install Coby Free →

Stop exporting CSVs.
Start asking questions.

Install Coby on your Stripe account in 30 seconds. Free to start, no credit card required.

Install on Stripe → See a live demo