Search, filter, and investigate customer records in Stripe — including bulk search, metadata filtering, and understanding the customer lifecycle.
The search bar at the top of your Stripe Dashboard searches across customers, payments, invoices, and subscriptions simultaneously. Type an email address, name, phone number, or customer ID (e.g., cus_NffrFeUfNV2Hib). Partial matches work for names but not for emails — you need the full email for exact results.
Navigate to Customers in the sidebar. Use the filter bar to narrow by: Created date (find customers from a specific signup cohort), Subscription status (active, canceled, trialing), or Currency (for multi-currency accounts). These filters combine — e.g., find all customers created this quarter with active subscriptions.
If your integration stores custom metadata (e.g., company_id, plan_tier, referral_source), you can filter by metadata key-value pairs in the customer list. This is powerful for finding groups like all customers from a specific sales channel or integration partner.
Click a customer to see their full lifecycle: Overview (email, created date, balance), Payments (every charge with status), Subscriptions (current and past plans), Invoices (billing history), and Events (timeline of every action). The Events tab is especially useful for debugging — it shows failed payment attempts, plan changes, and metadata updates.
While on the profile, look for warning signs: Past-due invoices (red badge), recent failed payments (in the Payments tab), downgraded plans (in Events). These signals help you intervene before the customer churns. The average SaaS company that proactively reaches out to at-risk customers recovers 10-15% of potential churn.
For bulk operations, use Customers → Export. The CSV includes customer ID, email, name, created date, default payment method, and metadata. Map this to your CRM or use it for cohort analysis. Stripe exports up to 10,000 rows per file.
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