Disputes 3 min read

What Evidence to Submit for Stripe Disputes

Guide to gathering and submitting the right evidence for different dispute types.

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The Manual Way ~10 min
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Or just ask Coby ~3 sec
1

Identify Dispute Reason

Check the reason code: fraud, unrecognized, not received, etc.

2

Fraud Claims

Submit IP address, AVS match, device fingerprint, past purchases.

3

Not Received

Provide shipping tracking, delivery confirmation, signed receipt.

4

Product Issues

Include product description, photos, terms of service.

5

Unrecognized

Show billing descriptor, receipt email, account history.

6

Format Properly

Submit clear PDFs under 5MB each.

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Total time per check
~10 min
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What evidence do I need for a fraud dispute?
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Fraud Dispute Evidence:

Most effective evidence:
โœ“ Customer IP address and location
โœ“ AVS/CVV verification results
โœ“ Previous successful orders
โœ“ Shipping to cardholder address
โœ“ Customer communication/login history
โœ“ Digital delivery confirmation
Win rate with this evidence: ~35%
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