Disputes 3 min read

How to Respond to a Chargeback in Stripe

Submit evidence to fight a dispute and potentially recover funds.

🔒 Read-only access ⚡ Works in 2 minutes ✅ Free to start

📋 Manual: ~20 min vs ⚡ Coby: ~3 seconds

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The Manual Way ~20 min

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Or just ask Coby ~3 sec

1

Find the Dispute

Go to Disputes and click on the specific case.

2

Review Reason

Understand why the customer disputed the charge.

3

Gather Evidence

Collect invoices, delivery proof, communications.

4

Click Submit Evidence

Open the evidence submission form.

5

Upload Documents

Attach all relevant evidence files.

6

Write Response

Explain why the charge was legitimate.

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Total time per check

~20 min

Stripe Documentation

Respond to Disputes →

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Team Coby

Online — watching your Stripe

What evidence do I need for dispute dp_xyz?

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Dispute Evidence Guide:

Reason: Product not received

Recommended evidence:

✓ Shipping tracking number
✓ Delivery confirmation
✓ Customer communication
✓ Product description

Due date: Feb 20, 2026 (7 days left)

⚡ Answered in 2.3 seconds

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